At ArmorX, your privacy and trust are of utmost importance to us. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit or make a purchase on our website or communicate with us through digital channels.
This Policy complies with the Information Technology Act, 2000 (India), its associated rules, and the General Data Protection Regulation (GDPR) (EU), wherever applicable.
By accessing or using our website, you agree to the terms outlined below.
1. Information We Collect
We collect and process the following categories of personal information only as necessary to provide our services and improve your experience:
a. Personal Information
- Name, email address, phone number
- Billing and shipping address
- Payment details (processed securely via payment gateways)
- Order and transaction history
b. Technical and Usage Information
- IP address, browser type, operating system
- Device identifiers and location (approximate)
- Website usage data collected via cookies or analytics tools
c. Voluntary Information
Any details you share voluntarily through forms, chat, or feedback submissions.
We do not knowingly collect personal data from children under the age of 18.
2. Purpose and Legal Basis for Processing
We process your personal data only for legitimate business purposes and in accordance with applicable laws. These include:
- To process and fulfil orders and payments
- To provide customer support and respond to inquiries
- To send order updates, promotional offers, or product information (only with consent)
- To enhance our website performance, user experience, and product offerings
- To comply with legal or regulatory obligations
Under GDPR, our lawful bases for processing may include:
- Contractual necessity (for order processing)
- Consent (for marketing communication)
- Legitimate interests (website improvement and fraud prevention)
- Legal obligation (where required by law)
3. Information Sharing and Disclosure
We do not sell or rent your personal data to third parties.
We may share limited information only with trusted partners or service providers who assist us in operating our business, such as:
- Payment processors for secure transactions
- Courier and logistics partners for order delivery
- Marketing and IT support partners for website and customer communication management
All such partners are bound by strict confidentiality and data protection obligations and are permitted to use your data solely for performing their contracted services.
We may also disclose personal information:
- To comply with applicable laws, regulations, or legal processes
- To cooperate with law enforcement authorities when legally required
- To protect our rights, property, customers, or the public
4. Data Retention
We retain your personal data only as long as necessary for the purpose it was collected, or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymized.
5. Data Security
We employ reasonable security practices and procedures as required under the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, including:
- Secure servers and encryption for sensitive data transmission
- Restricted access to authorized personnel only
- Regular review of security protocols
While we take all precautions to protect your data, no method of online transmission or storage is 100% secure. Hence, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and shopping cart
- Improve functionality and user experience
- Analyze website performance and visitor behavior
You can manage or disable cookies via your browser settings, though some site features may not function properly if you do so.
7. Your Rights (Under GDPR and Indian Law)
You have the right to:
- Access, review, and correct your personal data
- Withdraw consent for processing or marketing communication
- Request data deletion or restriction of processing (subject to applicable laws)
- Receive a copy of your personal data in a portable format (for EU residents)
To exercise any of these rights, please contact us at [insert contact email address].
We will respond within the time limits prescribed by law.
8. Cross-Border Data Transfer
If your data is transferred outside India (for example, to service providers located abroad), it will be done in compliance with applicable data protection laws, ensuring the same level of security and confidentiality.
9. Third-Party Links
Our website may include links to third-party sites. Once you leave our site, this Privacy Policy no longer applies. We encourage you to review the privacy policies of those external sites before sharing any personal information.
10. Updates to This Privacy Policy
ArmorX reserves the right to amend or update this Privacy Policy periodically to reflect legal or operational changes. Updates will be posted on this page with a revised “Effective Date.”
Your continued use of our website constitutes acceptance of the updated terms.
11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us at:
🌐 www.armorx.net